معرفی کتاب CCNA Voice 640-461 Official Cert Guide
Introduction
Part I Voice Perspectives
Chapter 1 Traditional Voice Versus Unified Voice 3
“Do I Know This Already?” Quiz 3
Foundation Topics 6
Where It All Began: Analog Connections 6
The Evolution: Digital Connections 9
Moving from Analog to Digital 9
Channel Associated Signaling 11
Common Channel Signaling 12
Understanding the PSTN 13
Pieces of the PSTN 13
Understanding PBX and Key Systems 14
Connections to and Between the PSTN 14
PSTN Numbering Plans 16
The New Yet Not-So-New Frontier: VoIP 17
VoIP: Why It Is a Big Deal for Businesses 17
The Process of Converting Voice to Packets 18
Role of Digital Signal Processors 22
Understanding RTP and RTCP 23
Exam Preparation Tasks 25
Chapter 2 Understanding the Pieces of Cisco Unified Communications 27
“Do I Know This Already?” Quiz 27
Foundation Topics 30
Did Someone Say Unified? 30
Understanding Cisco Unified Communications Manager Express 31
CME Key Features 32
CME Interaction with Cisco IP Phones 32
A Match Made in Heaven: CME and CUE 35
Understanding Cisco Unified Communications Manager 37
CUCM Key Features 37
CUCM Database Replication and Interacting with Cisco IP Phones 38
Understanding Cisco Unity Connection 41
Cisco Unity Connection Key Features 42
Cisco Unity Connection and CUCM Interaction 43
Understanding Cisco Unified Presence 44
Cisco Unified Personal Communicator 45
Exam Preparation Tasks 46
Chapter 3 Understanding the Cisco IP Phone Concepts and Registration 49
“Do I Know This Already?” Quiz 49
Foundation Topics 52
Connecting and Powering Cisco IP Phones 52
Cisco Catalyst Switch PoE 54
Powering the IP Phone Using a Power Patch Panel or Coupler 54
Powering the IP Phone with a Power Brick 55
VLAN Concepts and Configuration 55
VLAN Review 55
VLAN Trunking/Tagging 56
Understanding Voice VLANs 58
VLAN Configuration 59
Understanding the Cisco IP Phone Boot Process 61
Configuring a Router-Based DHCP Server 61
Setting the Clock of a Cisco Device with NTP 63
IP Phone Registration 65
Exam Preparation Tasks 67
Part II Cisco Unified Communications Manager Express
Chapter 4 Getting Familiar with CME Administration 69
“Do I Know This Already?” Quiz 69
Foundation Topics 71
Managing CME Using the Command Line 71
Managing CME Using a Graphic User Interface 73
Exam Preparation Tasks 79
Chapter 5 Managing Endpoint and End Users with CME 81
“Do I Know This Already?” Quiz 81
Foundation Topics 84
Ensuring the Foundation 84
Voice VLAN 85
DHCP Services 85
TFTP Services 86
Base CME Configuration 87
Ephone and Ephone-DN—The Keys to Ringing Phones 88
Understanding and Configuring Ephone-DNs 89
Understanding and Configuring Ephones 90
Associating Ephones and Ephone-DNs 92
Adding Directory Numbers, Phones, and Users with CCP 95
Exam Preparation Tasks 102
Chapter 6 Understanding the CME Dial-Plan 105
“Do I Know This Already?” Quiz 105
Foundation Topics 108
Configuring Physical Voice Port Characteristics 108
Configuring Analog Voice Ports 108
Configuring Digital Voice Ports 112
Understanding and Configuring Dial Peers 117
Voice Call Legs 119
Configuring POTS Dial Peers 120
Configuring VoIP Dial Peers 124
Using Dial Peer Wildcards 126
Private Line Automatic Ringdown 128
Understanding Router Call Processing and Digit Manipulation 130
Matching Inbound and Outbound Dial Peers 132
Using Digit Manipulation 135
Using CCP to Configure a CME Dial-Plan 145
Understanding and Implementing CME Class of Restriction 146
Quality of Service 152
Understanding the Enemy 153
Requirements for Voice, Video, and Data Traffic 154
QoS Mechanisms 155
Link Efficiency Mechanisms 156
Queuing Algorithms 157
Applying QoS 158
Using Cisco AutoQoS 158
Exam Preparation Tasks 167
Chapter 7 Configuring Cisco Unified CME Voice Productivity Features 171
“Do I Know This Already?” Quiz 171
Foundation Topics 175
Configuring a Voice Network Directory 175
Configuring Call Forwarding 179
Forwarding Calls from the IP Phone 179
Forwarding Calls from the CLI 181
Using the call-forward pattern Command to Support H.450.3 181
Configuring Call Transfer 184
Configuring Call Park 185
Configuring Call Pickup 190
Configuring Intercom 193
Configuring Paging 196
Configuring After-Hours Call Blocking 199
Configuring CDRs and Call Accounting 203
Configuring Music on Hold 207
Configuring Single Number Reach 208
Enabling the Flash-Based CME GUI 210
Exam Preparation Tasks 214
Part III Cisco Unified Communications Manager
Chapter 8 Administrator and End-User Interfaces 217
“Do I Know This Already?” Quiz 217
Foundation Topics 220
Describe the CUCM GUI and CLI 220
Cisco Unified Communications Manager
Administration Interface 220
Cisco Unified Serviceability Administration Interface 221
Cisco Unified Operating System Administration Interface 223
Disaster Recovery System Interface 224
Cisco Unified Reporting Interface 224
CLI 224
User Management in CUCM: Roles and Groups 225
Describe the CUC GUI and CLI 227
Describe the Cisco Unified Presence Server GUI and CLI 230
Exam Preparation Tasks 232
Chapter 9 Managing Endpoints and End Users in CUCM 235
“Do I Know This Already?” Quiz 235
Foundation Topics 238
Implementing IP Phones in CUCM 238
Special Functions and Services Used by IP Phones 238
IP Phone Registration Process 240
SIP Phone Registration Process 240
Preparing CUCM to Support Phones 240
IP Phone Configuration Requirements in CUCM 244
Adding Phones in CUCM 247
Describe End Users in CUCM 254
End Users Versus Application Users 254
Credential Policy 255
Features Interacting with User Accounts 255
User Locale 256
Device Association 256
Implementing End Users in CUCM 257
Manual Entry 257
Bulk Import Using BAT 258
LDAP Integration 258
Configure LDAP Sync 262
Verify LDAP Sync 265
Configuring LDAP Authentication 265
Verify LDAP Authentication 266
Create LDAP Custom Filters 266
Exam Preparation Tasks 267
Chapter 10 Understanding CUCM Dial-Plan Elements and Interactions 269
“Do I Know This Already?” Quiz 269
Foundation Topics 273
CUCM Call Flows 273
Call Flow in CUCM if DNS Is Used 273
Call Flow in CUCM if DNS Is Not Used 273
Centralized Remote Branch Call Flow 275
Centralized Deployment PSTN Backup Call Flow 277
Distributed Deployment Call Flow 278
Call-Routing Sources in CUCM 280
Call-Routing Destinations in CUCM 280
Call-Routing Configuration Elements 281
Call-Routing Behavior 283
Class of Control 284
Exam Preparation Tasks 287
Chapter 11 Enabling Telephony Features with CUCM 289
“Do I Know This Already?” Quiz 289
Foundation Topics 292
Describe Extension Mobility in CUCM 292
Enable EM in CUCM 293
Step 1: Activate the EM Service 293
Step 2: Configure EM Service Parameters 293
Step 3: Add the EM Service 294
Step 4: Create Default Device Profiles 295
Step 5a: Create Device Profiles 295
Step 5b: Subscribe Device Profiles to the EM Service 296
Step 6: Associate Users with Device Profiles 297
Step 7a: Enable EM for Phones 298
Step 7b: Subscribe Phones to EM Service 299
Describe Telephony Features in CUCM 300
Call Coverage 300
Intercom 303
CUCM Native Presence 303
Enable Telephony Features in CUCM 304
Enabling Call Coverage 305
Configuring Intercom Features 314
Configure CUCM Native Presence 315
Exam Preparation Tasks 321
Chapter 12 Enabling Mobility Features in CUCM 323
“Do I Know This Already?” Quiz 323
Foundation Topics 326
Understanding CUCM Mobility Features 326
Describe Mobile Connect 326
Unified Mobility Architecture 327
Implementing Mobility Features in CUCM 329
Configuring Mobile Connect 329
Configuring MVA 336
Exam Preparation Tasks 341
Part IV Voicemail and Presence Solutions
Chapter 13 Voicemail Integration with Cisco Unity Connection 343
“Do I Know This Already?” Quiz 343
Foundation Topics 346
Describe Cisco Unity Connection 346
Overview of Cisco Unity Connection 346
Single-Site and Multisite Deployment Considerations 346
CUC Integration Overview 347
CUC Features 349
Describe Cisco Unity Connection Users and Mailboxes 353
User Templates 353
CUC End Users 355
User Creation Options 356
CUC Voicemail Boxes 357
Implement Cisco Unity Connection Users and Mailboxes 357
Configure End User Templates 357
Configure CUC End Users 365
Importing End Users in to CUC 367
Managing the CUC Message Store 372
Exam Preparation Tasks 375
Chapter 14 Enabling Cisco Unified Presence Support 377
“Do I Know This Already?” Quiz 377
Foundation Topics 380
Describe Cisco Unified Presence Features 380
Cisco Unified Personal Communicator 380
Cisco Unified Communications Manager IP Phone Service 383
Cisco IP Phone Messenger 383
Describe Cisco Unified Presence Architecture 384
Integration with Microsoft Office Communications Server 384
Integration with LDAP 384
Integration with Cisco Unity Connection 385
Integration with Conferencing Resources 385
Integration with Calendar Resources 385
Architecture and Call Flow: Softphone Mode 386
Architecture and Call Flow: Deskphone Control Mode 386
Compliance and Persistent Chat 386
CUPS and QoS Considerations 387
Enabling Cisco Unified Presence 389
Enabling End Users for Cisco Unified Personal Communicator in
CUCM 389
Enabling End Users for CUPC in Cisco Unified Presence 391
Troubleshooting CUPC 392
Exam Preparation Tasks 394
Part V Voice Network Management and Troubleshooting
Chapter 15 Common CME Management and Troubleshooting Issues 397
“Do I Know This Already?” Quiz 397
Foundation Topics 400
Troubleshooting 400
Troubleshooting Common CME Registration Issues 401
Troubleshooting Dial-Plan and QoS Issues 405
Dial-Plan Issues 405
QoS Issues 408
Exam Preparation Tasks 412
Chapter 16 Management and Troubleshooting of Cisco Unified
Communications Manager 415
“Do I Know This Already?” Quiz 415
Foundation Topics 418
Describe How to Provide End-User Support for Connectivity and Voice
Quality Issues 418
Troubleshooting 418
Troubleshooting IP Phone Registration Problems 419
Deleting Unassigned Directory Numbers Using the Route
Plan Report 421
Describe CUCM Reports and How They Are Generated 422
Understanding CUCM CDR Analysis and Reporting Tool Reports 424
CDR and CMR Architecture 426
Generating CDR Reports 427
Describe Cisco Unified RTMT 432
RTMT Interface 432
Monitoring CUCM with RTMT 433
Describe the Disaster Recovery System 434
Using the DRS 435
Exam Preparation Tasks 437
Chapter 17 Monitoring Cisco Unity Connection 439
“Do I Know This Already?” Quiz 439
Foundation Topics 442
Generating and Accessing Cisco Unity Connection Reports 442
Cisco Unity Connection Serviceability Reports 442
Cisco Unified Serviceability: Serviceability Reports Archive 445
Analyzing Cisco Unity Connection Reports 446
Troubleshooting and Maintenance Operations Using Cisco Unity
Connection Reports 449
Reports to Support Routine Maintenance 451
Chapter 18 Exam Preparation Tasks 454
Final Preparation 457
Tools for Final Preparation 457
Pearson Cert Practice Test Engine and Questions on the CD 457
Cisco Learning Network 459
Chapter-Ending Review Tools 459
Suggested Plan for Final Review/Study 459
Using the Exam Engine 460
Summary 461
Appendix A Answers Appendix 463
Appendix B 640-461 CCNA Voice Exam Updates, Version 1.0 467
Appendix C Glossary 469
Index 480
حجم: 31.6 مگابایت
زبان : انگلیسی
تعداد صفحات: 529
