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آشنایی با مبانی و ارائه راهکار

مبانی شبکه، سیسکو، مایکروسافت، میکروتیک

آشنایی با مبانی و ارائه راهکار

مبانی شبکه، سیسکو، مایکروسافت، میکروتیک
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  • ۵ خرداد ۹۵، ۱۰:۵۱ - سیّد محمّد جعاوله
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معرفی کتاب CCNA Voice 640-461 Official Cert Guide

پنجشنبه, ۱۳ اسفند ۱۳۹۴، ۰۸:۵۷ ق.ظ


Part I                   Voice Perspectives
Chapter 1      Traditional  Voice Versus Unified Voice     3
“Do I Know This Already?”  Quiz     3
Foundation Topics     6
Where It All Began: Analog Connections    6
The Evolution:  Digital Connections    9
Moving  from Analog to Digital    9
Channel Associated Signaling    11
Common Channel Signaling    12
Understanding the PSTN    13
Pieces of the PSTN    13
Understanding PBX and Key Systems     14
Connections to and Between  the PSTN    14
PSTN Numbering Plans    16
The New Yet Not-So-New Frontier: VoIP     17
VoIP: Why  It Is a Big Deal for Businesses     17
The Process  of Converting Voice to Packets     18
Role of Digital Signal Processors   22
Understanding RTP and RTCP    23
Exam Preparation Tasks    25

Chapter 2      Understanding the  Pieces of Cisco Unified Communications    27
“Do I Know This Already?”  Quiz     27
Foundation Topics     30
Did Someone Say Unified?   30
Understanding Cisco Unified  Communications Manager Express     31
CME Key Features   32
CME Interaction with Cisco IP Phones     32
A Match  Made  in Heaven: CME and CUE    35
Understanding Cisco Unified  Communications Manager   37
CUCM  Key Features   37
CUCM  Database Replication and Interacting with Cisco IP Phones     38
Understanding Cisco Unity Connection    41
Cisco Unity Connection Key Features   42
Cisco Unity Connection and CUCM  Interaction    43
Understanding Cisco Unified  Presence     44
Cisco Unified  Personal  Communicator   45
Exam Preparation Tasks    46

Chapter 3      Understanding the  Cisco IP Phone Concepts and Registration 49
“Do I Know This Already?”  Quiz     49
Foundation Topics     52
Connecting and Powering  Cisco IP Phones     52
Cisco Catalyst  Switch PoE    54
Powering  the IP Phone  Using a Power Patch Panel or Coupler    54
Powering  the IP Phone  with a Power Brick    55
VLAN Concepts and Configuration   55
VLAN Review    55
VLAN Trunking/Tagging  56
Understanding Voice VLANs    58
VLAN Configuration   59
Understanding the Cisco IP Phone  Boot Process     61
Configuring a Router-Based DHCP Server    61
Setting the Clock of a Cisco Device with NTP    63
IP Phone  Registration   65
Exam Preparation Tasks    67

Part II                  Cisco Unified Communications Manager Express

Chapter 4      Getting Familiar with CME Administration    69
“Do I Know This Already?”  Quiz     69
Foundation Topics     71
Managing  CME Using the Command Line    71
Managing  CME Using a Graphic User Interface    73
Exam Preparation Tasks    79

Chapter 5      Managing Endpoint  and End Users with CME     81
“Do I Know This Already?”  Quiz     81
Foundation Topics     84
Ensuring the Foundation    84
Voice VLAN    85
DHCP Services    85
TFTP Services    86
Base CME Configuration   87
Ephone and Ephone-DN—The Keys to Ringing Phones     88
Understanding and Configuring Ephone-DNs   89
Understanding and Configuring Ephones    90
Associating  Ephones and Ephone-DNs   92
Adding Directory Numbers, Phones,  and Users with CCP    95
Exam Preparation Tasks    102

Chapter 6      Understanding the CME Dial-Plan 105
“Do I Know This Already?”  Quiz     105
Foundation Topics     108
Configuring Physical Voice Port Characteristics   108
Configuring Analog Voice  Ports     108
Configuring Digital Voice  Ports     112
Understanding and Configuring Dial Peers     117
Voice Call Legs     119
Configuring POTS  Dial Peers     120
Configuring VoIP  Dial Peers     124
Using Dial Peer Wildcards   126
Private Line Automatic Ringdown   128
Understanding Router  Call Processing  and Digit Manipulation   130
Matching Inbound and Outbound Dial Peers     132
Using Digit  Manipulation   135
Using CCP to Configure a CME  Dial-Plan     145
Understanding and Implementing CME Class of Restriction   146
Quality  of Service    152
Understanding the Enemy   153
Requirements for Voice,  Video, and Data Traffic   154
QoS Mechanisms   155
Link Efficiency Mechanisms   156
Queuing Algorithms   157
Applying QoS     158
Using Cisco AutoQoS   158
Exam Preparation Tasks    167

Chapter 7      Configuring Cisco Unified CME Voice Productivity Features    171
“Do I Know This Already?”  Quiz     171
Foundation Topics     175
Configuring a Voice Network Directory    175
    Configuring Call Forwarding   179
Forwarding Calls from the IP Phone     179    
    Forwarding Calls from the CLI     181
Using the call-forward pattern Command to Support H.450.3    181
    Configuring Call Transfer     184
Configuring Call Park    185
Configuring Call Pickup     190
Configuring Intercom    193
Configuring Paging    196
Configuring After-Hours Call Blocking     199
Configuring CDRs and Call Accounting   203
Configuring Music on Hold     207
Configuring Single Number Reach     208
Enabling the Flash-Based CME GUI    210
Exam Preparation Tasks    214    

Part III    Cisco Unified Communications Manager    
Chapter 8    Administrator and End-User Interfaces    217    
    “Do I Know This Already?”  Quiz     217
Foundation Topics     220    
Describe  the CUCM  GUI and CLI    220
Cisco Unified Communications Manager
Administration Interface   220
Cisco Unified Serviceability Administration Interface   221
Cisco Unified Operating System Administration Interface   223
Disaster Recovery System Interface   224
Cisco Unified Reporting Interface   224
CLI     224
User Management in CUCM: Roles and Groups   225
Describe the CUC GUI and CLI     227
Describe the Cisco Unified Presence Server  GUI and CLI     230
Exam Preparation Tasks    232

Chapter 9      Managing Endpoints and End Users in CUCM     235
“Do I Know This Already?”  Quiz     235
Foundation Topics     238
Implementing IP Phones  in CUCM     238
Special Functions and Services Used  by IP Phones   238
IP Phone  Registration Process     240
SIP Phone  Registration Process     240
Preparing CUCM to Support Phones   240
IP Phone  Configuration Requirements in CUCM    244
Adding Phones in CUCM   247    
Describe  End Users in CUCM     254
End Users  Versus Application Users     254    
Credential Policy    255    
Features Interacting with User Accounts   255    
User Locale    256    
Device Association   256    
Implementing End Users in CUCM     257
Manual Entry    257    
Bulk Import Using BAT     258    
LDAP  Integration   258    
Configure LDAP  Sync   262    
Verify LDAP  Sync   265    
Configuring LDAP  Authentication   265    
Verify LDAP  Authentication   266    
Create LDAP  Custom Filters     266    
Exam Preparation Tasks    267

Chapter 10    Understanding CUCM Dial-Plan Elements and Interactions    269
“Do I Know This Already?”  Quiz     269
Foundation Topics     273
CUCM  Call Flows     273
Call Flow in CUCM if DNS Is Used     273
Call Flow in CUCM if DNS Is Not Used     273
Centralized Remote Branch  Call Flow     275
Centralized Deployment PSTN Backup Call Flow     277
Distributed Deployment Call Flow     278
Call-Routing Sources in CUCM   280
Call-Routing Destinations in CUCM   280
Call-Routing Configuration Elements    281
Call-Routing Behavior    283
Class of Control   284
Exam Preparation Tasks    287

Chapter 11    Enabling  Telephony Features with CUCM    289
“Do I Know This Already?”  Quiz     289    
    Foundation Topics     292    
    Describe  Extension Mobility in CUCM     292    
    Enable EM in CUCM     293
Step  1: Activate the EM Service     293    
    Step  2: Configure EM Service  Parameters  293    
    Step  3: Add the EM Service     294    
    Step  4: Create Default Device Profiles   295    
    Step  5a: Create Device Profiles   295    
    Step  5b: Subscribe Device Profiles to the EM Service    296
    Step  6: Associate Users  with Device Profiles   297    
    Step  7a: Enable  EM for Phones   298    
    Step  7b: Subscribe Phones to EM Service     299    
    Describe  Telephony Features in CUCM     300
Call Coverage   300    
    Intercom   303    
    CUCM Native Presence     303    
    Enable Telephony Features in CUCM     304
Enabling Call Coverage   305    
    Configuring Intercom Features   314    
    Configure CUCM Native Presence     315    
    Exam Preparation Tasks    321    

Chapter 12    Enabling  Mobility  Features in CUCM     323
    “Do I Know This Already?”  Quiz     323    
    Foundation Topics     326    
Understanding CUCM  Mobility Features   326
Describe Mobile Connect   326
Unified Mobility Architecture   327
Implementing Mobility Features in CUCM     329
Configuring Mobile Connect   329
Configuring MVA    336
Exam Preparation Tasks    341

Part IV            Voicemail and Presence Solutions

Chapter 13    Voicemail Integration with Cisco Unity Connection    343
“Do I Know This Already?”  Quiz     343
Foundation Topics     346
Describe  Cisco Unity Connection    346
Overview of Cisco Unity Connection   346
Single-Site and Multisite Deployment Considerations   346
CUC Integration Overview   347
CUC Features   349
Describe  Cisco Unity Connection Users and Mailboxes   353
User Templates   353
CUC End Users     355
User Creation Options    356
CUC Voicemail Boxes    357
Implement Cisco Unity Connection Users and Mailboxes   357
Configure End User Templates   357
Configure CUC End Users     365
Importing End Users  in to CUC     367
Managing the CUC Message Store     372
Exam Preparation Tasks    375

Chapter 14    Enabling  Cisco Unified Presence Support   377
“Do I Know This Already?”  Quiz     377
Foundation Topics     380
Describe  Cisco Unified  Presence  Features   380
Cisco Unified Personal Communicator   380
Cisco Unified Communications Manager IP Phone  Service     383
Cisco IP Phone  Messenger   383
Describe  Cisco Unified  Presence  Architecture   384
Integration with Microsoft Office Communications Server     384
Integration with LDAP     384
Integration with Cisco Unity Connection   385
Integration with Conferencing Resources   385
Integration with Calendar Resources   385
Architecture and Call Flow: Softphone Mode   386
Architecture and Call Flow: Deskphone Control Mode   386
Compliance and Persistent Chat     386
CUPS  and QoS Considerations   387
Enabling Cisco Unified  Presence     389
Enabling End Users  for Cisco Unified Personal Communicator in
CUCM   389
Enabling End Users  for CUPC in Cisco Unified Presence     391
Troubleshooting CUPC     392
Exam Preparation Tasks    394

Part V              Voice Network Management and Troubleshooting

Chapter 15    Common CME Management and Troubleshooting Issues     397
“Do I Know This Already?”  Quiz     397
Foundation Topics     400
Troubleshooting    400
Troubleshooting Common CME Registration Issues    401
Troubleshooting Dial-Plan and QoS Issues    405
Dial-Plan  Issues   405
QoS Issues   408
Exam Preparation Tasks    412

Chapter 16    Management and Troubleshooting of Cisco Unified
Communications Manager    415
“Do I Know This Already?”  Quiz     415
Foundation Topics     418
Describe  How to Provide  End-User  Support for Connectivity and Voice
Quality  Issues    418
Troubleshooting   418
Troubleshooting IP Phone  Registration Problems   419
Deleting Unassigned Directory Numbers Using the Route
Plan Report   421
Describe CUCM Reports and How  They Are Generated   422
Understanding CUCM CDR Analysis and Reporting Tool Reports   424
CDR and CMR Architecture   426
Generating CDR Reports   427
Describe  Cisco Unified  RTMT    432
RTMT Interface   432
Monitoring CUCM with RTMT   433
Describe  the Disaster Recovery  System     434
Using the DRS     435
Exam Preparation Tasks    437

Chapter 17     Monitoring Cisco Unity Connection    439
“Do I Know This Already?”  Quiz     439
Foundation Topics     442
Generating and Accessing Cisco Unity Connection Reports    442
Cisco Unity Connection Serviceability Reports   442
Cisco Unified Serviceability: Serviceability Reports Archive   445
Analyzing Cisco Unity Connection Reports    446
Troubleshooting and Maintenance Operations Using Cisco Unity
Connection Reports    449
Reports to Support Routine Maintenance   451

Chapter 18    Exam Preparation Tasks    454
Final Preparation    457    
    Tools for Final Preparation   457
Pearson Cert Practice Test  Engine and Questions on the CD    457
    Cisco Learning Network   459    
    Chapter-Ending Review Tools     459    
    Suggested Plan for Final Review/Study    459    
    Using the Exam Engine   460    
    Summary     461    
Appendix A    Answers Appendix    463    
Appendix B    640-461 CCNA Voice Exam Updates, Version 1.0   467    
Appendix C    Glossary     469    
Index    480    

حجم: 31.6 مگابایت
زبان : انگلیسی
تعداد صفحات: 529

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